Effective March 3, 2026

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By scheduling an appointment at J Salon you are agreeing to these policies.

WE CHARGE 100% FEE FOR NO-SHOW and LATE CANCELLATION!

We kindly ask that you cancel or reschedule your appointment at least 24 hours prior. Appointments that are canceled or rescheduled later than 24 hours will be charged 100%. If you are late for your appointment more than 15 minutes it will be considered as No-Show and you will be 100% charged for services that you booked. All sales are final. 

All appointments must be confirmed at least 24 hours before the scheduled appointment time. If an appointment is not confirmed within this timeframe, 

J Salon reserves the right to cancel the appointment and release the time slot to another client. Clients are responsible for responding to the confirmation message or contacting the salon directly to confirm their appointment.

Please make sure to take all personal belongings with you before leaving the salon.

Any items left behind, including coats, water bottles, umbrellas, bags, or other personal belongings, will be kept for 7 days only.

After 7 days, unclaimed items may be donated or discarded.

If you believe you left something at the salon, please contact us as soon as possible to claim and pick it up.

J Salon is not responsible for lost, forgotten, or unclaimed items.

We strive to provide exceptional salon services to our valued clients. In accordance with the laws of the state of Illinois, we have established the following Payment and Refund Policy:

• Payment:
  • Payment is due at the time services are rendered.
  • We accept cash, credit cards, and other forms of electronic payment.
• Refunds:
  • All services rendered are non-refundable once completed.
  • If you are dissatisfied with a service, please notify us during your appointment, and we will make every effort to address your concerns promptly.
• Service Adjustments:
  • We offer complimentary adjustments within 7 days of the original service. Please contact us within this timeframe to schedule a follow-up appointment.

Effective Date: 08/01/2026

At J Salon ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when you visit our website, schedule appointments, or communicate with us.

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Appointment information
• Any information you provide through contact forms or appointment requests

We may also automatically collect certain information about your visit to our website, such as your IP address, browser type, device information, and pages visited through cookies and similar technologies.

We use your information to:

• Schedule, confirm, and manage appointments
• Send appointment confirmations and appointment reminder text messages
• Respond to inquiries and customer service requests
• Improve our website and services
• Communicate important information related to your appointments
• Comply with legal obligations

If you choose to receive text messages from J Salon, you consent to receive SMS messages related to your appointments.

These messages may include:

• Appointment confirmations
• Appointment reminders
• Appointment updates or changes

Message frequency varies based on your appointments. Message and data rates may apply depending on your mobile carrier. You may opt out of receiving text messages at any time by replying STOP to any message. After you send STOP, you will receive one final confirmation message confirming that you have been unsubscribed.

If you need assistance, reply HELP or contact us at: Email: info@jsalonspa.com

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We do not sell your personal information.

We may share your information with trusted service providers that help us operate our business, including appointment scheduling, payment processing, website hosting, and SMS messaging services. These providers may only use your information to perform services on our behalf.

We may also disclose information when required by law or to protect our legal rights.

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and enhance website functionality. You can choose to disable cookies through your browser settings.

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information where permitted by law
• Opt out of SMS communications as described above

To make a request, please contact us using the information below.

J SalonWebsite: www.jsalonspa.com 

Address: 41 N Morgan St,  Chicago, IL 

Email: info@jsalonspa.com Phone: 773-345-9292

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

• Manicure Procedure for Kids:
  • For children receiving manicure services, we do not cut cuticles. Our kid's manicure includes a gentle nail trim, shaping, and polishing to enhance the natural beauty of their nails.
• Parent or Guardian Presence:
  • We require that a parent or legal guardian be present in the salon during the entire duration of the service for children under the age of 16.
• Service Limitations:
  • To maintain a safe and comfortable environment, we reserve the right to decline services or specific treatments for children based on their age, behavior, or other factors that may impact the quality and safety of the service.
• Communication with Parents:
  • Our technicians will communicate with parents or guardians to ensure a clear understanding of the child's preferences and any relevant information regarding their nails or skin.
• Parental Consent:
  • Prior to providing services, we may request parental consent for the application of nail polish or any additional treatments. This ensures that parents are aware of the products used and have the opportunity to voice any concerns.
• Safety Measures:
  • Our salon adheres to strict hygiene and sanitation standards, and all tools and equipment used for kids' manicures are properly sanitized to ensure a clean and safe environment.
• Comfortable Atmosphere:
  • We strive to create a fun and relaxing atmosphere for our younger clients, with friendly and patient technicians who understand the unique needs of children during a salon experience.

• No Pets Allowed:
  • For the safety and well-being of our clients and staff, we regret to inform you that pets are not allowed within the salon premises. This includes, but is not limited to, dogs, cats, birds, and other animals.
• Service Animals Exception:
  • We recognize and respect the rights of individuals with disabilities who rely on service animals. Service animals, as defined by the Americans with Disabilities Act (ADA), are permitted in the salon. We kindly ask that clients with service animals inform our staff in advance to ensure a seamless and comfortable experience.
• Reasons for the Policy:
  • Health and Safety: The presence of pets can pose health and safety risks, including allergies and potential accidents.
  • Disturbance: Pets may cause disruptions to other clients or staff members.
  • Hygiene: Maintaining a clean and sanitary environment is essential, and the presence of pets may compromise these standards.
• Cooperation Requested:
  • We appreciate your understanding and cooperation in adhering to our pet policy. If you arrive with a pet, we kindly ask that you make suitable arrangements for their care outside the salon premises.
• Service Termination Right:
  • The salon reserves the right to refuse or terminate services if a client brings a pet into the salon, except for qualified service animals. Such decisions will be made in consideration of the well-being and safety of all individuals present.

Providing a 7-day chip-free guarantee for No-Chip Manicure w/strengthening and Gel Extensions services is we adopted for a number reasons:

1. Customer Assurance: This period serves as a quality guarantee to reassure our clients about the durability of the service provided. We are building trust and confidence in our team's work.
2. Industry Standard: Seven days is a reasonable timeframe in which a customer can expect their manicure to remain pristine under normal conditions. It's a balance between offering a guarantee and not overcommitting to a period that might be affected by numerous variables beyond our control.
3. Product Performance: Many professional nail products like gels, polishes, and acrylics are designed to last about a week or more without chipping if properly applied and cared for. The 7-day period often aligns with the product’s performance specifications.
4. Customer Habits: It encourages customers to return if they have an issue within a week, which is a reasonable timeframe for most to notice any problems with the service. 
5. Wear and Tear: A week is also a good period to gauge the customer's use and care of their nails. Beyond this time, chips or damage are more likely due to normal wear and tear or customer habits rather than a fault in the application process.
6. Manage Expectations: We would like to set a limit on the free fix period that helps manage customer expectations and avoids the scenario where a salon is perpetually responsible for touch-ups or repairs that are due to the natural life cycle of the nail product or the client’s activities.
7. Limit Abuse: This policy helps prevent abuse of free services. Without a time limit, customers might come back for free touch-ups that are not due to the quality of the workmanship but to normal wear or an unrealistic expectation of product durability.
8. Feedback Loop: If chips are happening regularly within that time frame, it provides immediate feedback to the salon to potentially reassess the techniques or products used.

By setting a 7-day limit, we would like to balance customer service and satisfaction with practical business management. It’s a compromise between providing value and setting boundaries that protect our business from unreasonable demands.